What Gen Z Wants from the Onboarding Experience: A Guide for HR Leaders

Colleen Hintz
Jul 7, 2025
2 min read

As the newest generation enters the workforce, Human Resources teams are being challenged to rethink traditional onboarding methods. Gen Z—born between roughly 1997 and 2012—brings a unique set of values, expectations, and digital fluency to the table.

To make a powerful first impression and boost retention, employers must evolve their onboarding strategies. So what exactly does Gen Z want to experience during those crucial first weeks on the job?

My experience with Gen Z !! :

🚀 1. A Tech-Savvy, Streamlined Onboarding Process

Gen Z has never known a world without the internet, smartphones, or instant access to information. They expect technology to work for them.

Go digital: Paperless onboarding, e-signatures, and self-service portals are a must.
Make it mobile-friendly: Training and onboarding materials should be accessible from anywhere.
Speed matters: Clunky, slow systems can create early frustration.

🌍 2. A Purpose-Driven Company Culture

This generation wants more than just a paycheck—they want meaning in their work.

Communicate your mission: Show how your company makes an impact.
Show diversity in action: It’s not enough to talk about inclusion—demonstrate it through policies and people.

🎁 3. A Personalized Welcome

Forget the generic orientation script—Gen Z values personalized, people-first experiences.

Welcome kits: Include company swag and a handwritten note.
Buddy systems: Assign a peer mentor to make their transition smoother.
Interactive intros: Use video intros or gamified org charts for a more engaging start.

📈 4. Transparency Around Expectations and Growth

Gen Z is highly goal-oriented and wants to understand the “why” and “how” behind their role.

Define success early: Clarify expectations for the first 30, 60, and 90 days.
Show career pathways: Provide a roadmap for development and promotion.
Foster feedback: They appreciate frequent, constructive input.

💬 5. Real Human Connection

Despite their digital upbringing, Gen Z craves authentic connection.

Facilitate social onboarding: Host virtual coffee chats or team-building activities.
Encourage casual communication: Introduce them on Slack or Teams channels.
Promote inclusion: Recognize pronouns and create safe spaces for dialogue.

📚 6. Continuous Learning Opportunities

Gen Z thrives in learning environments—especially ones that cater to short attention spans and mobile use.

Microlearning is key: Use bite-sized modules they can consume quickly.
Gamify the experience: Make learning interactive and fun.
Provide autonomy: Give them access to learning tools they can explore on their own.

🤝 7. Authenticity Over Perfection

They don’t want corporate jargon—they want real talk.

Ditch the script: Speak to them honestly and transparently.
Offer leadership access: Provide chances to connect with execs in small settings or Q&As.

Final Thoughts

Onboarding is no longer just about paperwork and policy—it’s about building a connection. For Gen Z, that connection is built on purpose, personalization, and authenticity.

Ready to design an onboarding experience they’ll rave about? Start with these seven principles and watch your engagement soar.